Privacy Policy

Last Updated: February 25, 2025

Introduction

Thank you for choosing Franklin Exchange and visiting WeBuyGoldTexas.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or conduct business at our physical location in Beaumont, Texas.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or provide us with your personal information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our websiteContact us through our website, by phone, or in personRequest information about our servicesComplete a transaction at our storeSign up for our newsletter or promotional materials

The personal information we may collect includes:

NameEmail addressPhone numberMailing addressGovernment-issued identification information (required for certain transactions under state and federal law)Information about items you wish to sellPayment information

Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

Your device's IP addressBrowser type and versionPages you visitTime and date of your visitTime spent on each pageOther details about your visit

We may also collect information through cookies and similar technologies. This helps us understand how visitors interact with our website and improve your experience.

How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our servicesProcessing transactionsResponding to your inquiries and requestsSending you administrative information, such as updates to our terms, conditions, and policiesSending you marketing and promotional communications (you can opt-out of these at any time)Protecting against fraudulent, unauthorized, or illegal activityComplying with legal obligations, including maintaining records as required by law for precious metals and jewelry purchases

Legal Basis for Processing Personal Information

If you are a resident of the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:

It's necessary to provide the services you requestedIt satisfies a legitimate interest (which is not overridden by your data protection interests)You give us consent to do so for a specific purposeWe need to process your data to comply with a legal obligation

Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following situations:

With service providers who perform services on our behalfTo comply with legal obligationsTo protect and defend our rights and propertyWith your consent or at your direction

Compliance with Laws

As a business dealing with precious metals and jewelry, we are subject to various state and federal regulations that may require us to:

Verify your identityRecord specific transaction detailsReport certain transactions to law enforcement or regulatory authoritiesMaintain records for a specified period

Data Security

We implement reasonable precautions and follow industry standard practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Your Privacy Rights

Access, Correction, and Deletion

You have the right to:

Access the personal information we have collected about youCorrect inaccuracies in your personal informationRequest deletion of your personal information (subject to legal requirements that may require retention)

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

California Privacy Rights

California residents may have additional rights regarding their personal information under laws such as the California Consumer Privacy Act (CCPA). These may include the right to know what personal information is collected, disclosed, or sold, and the right to opt-out of the sale of personal information.

Do Not Track Features

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our website does not currently respond to "Do Not Track" signals.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy frequently to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:

Franklin Exchange

4220 College Street

Beaumont, TX

Phone: (409) 554-8186

Email:

[email protected]

Website: WeBuyGoldTexas.com

Consent

By using our website or services, you consent to our privacy policy and agree to its terms.

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